Hi. Are you sure that there is a long enough tail trailing from the bobbin? Are you holding the end of the needle thread while the machine rotates through the stitch then pulling it up after one revolution of the machine? If this is a tiny hand held machine, don't expect the same performance you would get with a full size unit, and it may take some figuring out as to what will make it work.
Does the bobbin have a metal "peak" on it? If so, drop it in the machine with the peak up. Slide the cover only about half way till the 2 arrows on the left match up. Thread the top as normal, put the machine in straight stitch. Thread the needle, then put thread under the foot and wrap thread around the post on the left. Leave foot up. Hold onto the end of the thread and start your machine. The bobbin should be winding now. After a few wraps you can let go of the thread and it should have broken off as you continue winding till the bobbin is full.
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