Epson ACULASER CX11NF All-In-One Printer Logo
Posted on Sep 21, 2011
Answered by a Fixya Expert

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I have a message on screen sayng " ADF Jam" there is no paper jamming the system. I cannot make this message go away, and so i cnnot use any other function of the printer. How might I clear this?

  • travlynn2 Sep 21, 2011

    Prior to my first e-mail, I had tried all the suggestions you sent me. But since you snet me thses same suggestions, I tried them all a second time. Still no luck.

    for your information, none of the pictures you sent with this showed up.



    any other suggestions?

  • travlynn2 Sep 21, 2011

    sorry, Please cancel the charge of $15.00. though none of your solutions helped me, while waiting for your response to my second request, I unpluged the main power, then upluged the connection to the ADF unit. turned on the main power, printed a test page off the computer, then pluged the ADF unit back in, this time the message disappeared, all systems seem to function with the exception of the feeder. ( this has to be in a certain order it seems) However It would appears I need a new ADF feeder, but as long as I can function and scan single sheets at a time, I can manage for now.

    Thanks

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Http://www.fixya.com/support/t10525922-message why can't I see the pictures in this answer

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  • Posted on Sep 21, 2011
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Hi travlynn2,


  1. The ADF
    unit is the grey paper tray located on the top of the scanner unit.
    Check the following points if it does not feed paper, or you receive an "ADF jam" error message:


  2. Check the position of the ADF document guide:


    1. Lift up the ADF unit. Locate the document guide on the underside, as shown here:


    2. The document guide should be tucked in behind the grey plastic casing, but a paper jam can push it out of position. Figure 8 below shows the correct (1) and incorrect (2) positions:


    3. If your document guide looks like example (2)
      on the right, lift it out on the right-hand side. Tuck it in behind the
      grey section, so that it matches the example on the left (1).




    1. Close the scanner unit.


    2. If the printer is displaying "ADF Jam, press start to continue", press the B/W Start button to clear the error:


    3. Test the printer by scanning or faxing via the ADF unit.


  3. Check the ADF edge guides:




    1. The adjustable paper tray edge guides must be set to the correct paper size for the paper you are loading. Otherwise, the paper may skew, misfeed and/or jam.



    2. Slide the edge guides to enclose the loaded
      paper (in the direction of the yellow arrows below), without causing it
      to bunch or crease. The paper should be aligned with the relevant paper size marker:

      Figure 9. The ADF edge guides.


  4. Check the ADF unit feed rollers:


    1. Open the cover of the ADF by pulling up the grey lip, as shown below:


    2. Check thoroughly for fragments of paper and foreign objects. Take care not to tear any jammed paper when you remove it.


    3. Use the green gear (circled in yellow below) to turn the paper feed rollers and feed through jammed paper:



    4. Paper dust or foreign material on the rollers may cause paper to misfeed. Clean these parts with a damp, well-wrung cloth:


      1. The upper paper pickup rollers (circled in red, above top left). You can turn these by hand.



      2. The lower paper pickup rollers. These will rotate as you turn the green gear (circled in yellow above). See the inset for a close-up of the lower rollers.


    5. When complete, close all the covers.


    6. If the printer is displaying "ADF Jam, press start to continue", press the B/W Start button to clear the error:


    7. Test the printer by scanning or faxing via the ADF unit.



  5. Check that the ADF unit sensors are not obstructed.




    1. Open the cover of the ADF unit.



    2. Look at Figure 12 below. Check the position of the black plastic parts (the actuators) circled in red.



    3. If the black plastic actuators do not stick out from the ADF cover, they may have been pushed out of position by a paper misfeed and be obscuring the ADF sensors. Tap the back of the ADF unit firmly to release the actuators.


    4. When complete, close all the covers. Check and test the printer as explained in Step 6.d.vi.
Hope this helps.

Thank you for using FixYa.

  • Anonymous Sep 21, 2011

    Hi,

    If that will be the case, then you will have to contact Epson directly for any further advice. This will require advance troubleshooting that only people from Epson can provide. You may reach their support at (562)276-1305 from Mon.- Fri. 6AM-6PM (PT).

    Hope this helps.

    Thank you for using FixYa.

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