First you need to tell us which web browser used. And then check whether if Java is already in the Add/Remove list.
Since you have AVG Internet Security 8.0 , there is no need to install Norton now.
Also check whether you have Flash plugin and active X installed on your PC.
Let me know if you need further assistance.
Reply please if the soluton work for you.
Give your rating to the solution either Helful or Fixya.
If you dont fix the problem yet by the solution given then I would suggest you more options, let me know for it.
Since your voting is precious to me in providing the help for others.
Have a Nice day.
Regards,
Ellin
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