Lost Stuff I've lost my sound....and I've lost my CD/DVD drive....I want to restore back to factory settings....would that bring them all back? If so I do I do that?

Hello,

Yes. Once we restore the computer is set back to factory settings all the functionalities along with sound and cd/dvd drive will work fine as the software,drivers along with saved data and corrupted files will be deleted and a fresh copy of windows will be installed.

In order to perform a restore back to factory settings follow the steps below:

1. Turn off the computer completely.
2. Make sure the computer is connected to power adapter.
3. Press the power button to turn it back on and at the same time simultaneously keep tapping the ' F11 ' key on the keypad until you see a screen says 'welcome to hp recovery manager ' . you may here few beep sounds during this process. Select ' destructive recovery' option and follow the onscreen instructions to complete the process.

Note: This process may take an hour to complete and make sure to take a back up of your important data on to a cd or dvd as the process completely deletes all the files on the computer.

Thank you.