I am getting a ER-FF which is for the fan so the fridge and freezer both don't cool. I called LG and they told me to unplug the unit for three hours. I plugged back in after 4 hours and had same problem. Called back and they told me that I had to wait longer and that was the only thing it could be (98%). After 15 hours still not working and no help from LG. Hello, I have exactly the same problem with my side by side fridge freezer, the FF and the ER, I thought someone would be able to give me diagnostic help over the phone and all would be well! I've taken out all the frozen stuff and put in a freezer in the garage but not sure what to do next? I'll switch it off overnight and see if it resets?
The ER-FF problem that you have is: ERROR -FAN FREEZER so it means that you have a problem with maybe the fan motor or if it's a bottom mount freezer maybe ice built up on the fan motor so it's blockin the fan motor.
Hope i helped u a little bit ! :)
Francois Pelosse
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Hello Francois,
It was the fan in the freezer so you were right! Unfortunately, I couldn't fix it without an engineer but at least you found the problem for me!
Thanks for that!
Jude.
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