Hi aainsworthde - Are you certain the error code is E12? Could it possibly be E11 or E13? If so, it is relate to a filling issue. Either the unit is taking too long to fill with water or there is a possible leak that will need to be repair by a professional. Try resetting the unit by flipping the household circuit breaker off or unplugging it. Wait approximately ten minutes and restart unit. If it proves to be ineffective, contact a certified technician to accurately pinpoint any potentially more serious issue.
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