1) Please visit the SEN website (below) and login with your PSN credentials
account.sonyentertainmentnetwork.com
2) On the Home tab (which will load after login) you should see devices and activation in the top left (below the Home icon). Click "Playstation Systems" here.
3) If you see the message "You have reached the maximum number of PlayStation 3 Systems for Video (1)." you may have to contact Sony directly, but first deactivating and reactivating is worth a shot (do not worry, unless you are trying to scam the system there is no reason deactivating and reactivating a legitimate device should cause an issue). Skip to Step 5 if this is the case. Continue to Step 4 if no PS3 system is present.
4) If no PS3 system is showing in this list, click "Activate a Playstation System" and follow the steps listed there on your PS3.
5) If it is in fact showing a PS3 system and you either have the message that you have the max systems for video or no messages at all, then click the icon that looks like a PS3, this system may have a nickname assigned by you, if not it will be labeled "My PS3 System" as that is the default.
6) Click "Deactivate" and follow the steps if any, then click "Return to Devices" if applicable (if you are already on the devices screen now, please disregard.
7) Click "Activate a Playstation System" and follow the steps there on your PS3.
8) If your PS3 system is still not allowing you to view videos, music, or stream, then look at the bottom right for the small text "customer support" beneath "help". Click "customer support".
9) Click the "Contact Us" tab in the right middle of the screen.
10) Scroll to the bottom and choose to either contact via phone or email. Describe the problem you are having activating your PS3 for video and they should be able to manually reset the activations and allow you to activate your PS3 system once and for all.
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