I need to change the general message for voicemail and the directory structure for single digit access to certain individual's voicemail. When you call in after hours it gives an option to press one for "person a" press 2 for "person b" and so on. How do I access that feature to change the message and the extensions each option transfer you to? Thank you for your time.
Changing CCR tree...
Ok, for the first part:
Changing the Greeting in the Auto Attendant via CCR tree... you have to get into the ADMIN mailbox:
-> FEATURE 9 8 3
-> Password 1020000 for 3 digit extensions -or- 120000 for 2 digit extensions
(these are the default password, but can be changed)
-> OTHR
-> CCR
-> ADMIN
-> TREE 1 and press OK
-> CHNG
-> Path 0
-> REC then press PLAY to listen to the greeting, and ensure that is the one that you need to change
-> REC the new message
-> remember to SAVE! otherwise all is for not.
THIS MAY BE REQUIRED FOR OTHER TREES ex 2 or 3, listen too all trees and change if required... same steps to get into the trees and prompts.
Ok, second part:
To change the locations of where Press 1 goes do that same steps as above, but Path 1 is for number 1...
Path 2 is for the number 2... so on and so forth.
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