At this point, you my wish to try feeding a slightly thicker piece of paper or light card stock through the printer. If that fails and there is no obvious paper jam then I'm afraid there is nothing else and the printer would need to be serviced or replaced.
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the printer is only a year old...it should not have to be replaced. different thickness of paper does not solve the jamming on one side problem.
My printer head from my printer keeps slammign against the side of the printer and gets stuck on the one side of the printer on every print.
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