I cannot scan because it keeps asking where I want to scan to and the location for that is empty and I can't type anything in it. HP wants to charge me to help me. Any ideas or help!?!?!
Please follow these steps :-
1- try to scan the image in MS paint.
just open mspaint by the RUN command.
click on FILE and select FROM SCANNER AND CAMERA
then try to scan.
2- Try to restart the scanner service from the services.msc
restart the system.
or
try to restart the system in safe mode then try again to scan the document.
press F8 for safe mode while reboot the system.
3- Try to delete scanner from the DEVMGMT.MSC
just click on scanner in the list and delete that.
it can be in USB list.
restart the system
or
4- Try to uninstall scanner's driver from the DEVMGMT.MSC
just type DEVMGMT.MSC in RUN command
then select the scanner from the USB device and right click on the scanner and try to uninstall driver.
then install driver from the cd or internet.
Thanks for choosing fixya.com
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Wow! The MS Paint worked! Will also try other solutions to see if they will fix the ultimate problem of the scan to drop down box being empty. Thanks for the semi-temp solution!
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