HP OfficeJet K80 All-In-One InkJet Printer Logo
Posted on Jun 18, 2009
Answered by a Fixya Expert

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Same problem K80xi Error 394* and at the bottom it says this: *A communication error occurred during the fax transmission. If you're SENDING, try again and/or call to make sure the recipient's fax machine is ready to recieve faxes. If you're RECIEVING, contact the initiator and ask them to send the document again. I'm recieving, and they've tried several times, and everytime I get the same error.

1 Answer

Nalin DSouza

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  • Expert 224 Answers
  • Posted on Jun 19, 2009
Nalin DSouza
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Joined: May 28, 2009
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Press the setup button and scroll down to tools.
in tools there should be an option that says run fax test.
that would give you a printed page as to which part of the hardware of the printer or the fax line failed.

What your error code means is(look below)

Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

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