Both cartridges are full but the error message shows empty and the printer will not print
It is possible that your sofware has encountered some errors while you loaded the new ink or otherwise. First of all uninstall the printer software from your PC. There after do a good virus scan, clear up your cache, your temporary files, cookies, history by opening the explorer ,open tools, and then internet options. there after if possible use an advanced system care sofware which is available to clear up all malwares and software errors. thereafter reinstall your printer software and check. It must work now. Good day
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