Hi
We would recommend you contact Chicco for assistance
http://www.chicco.co.uk/
SOURCE: Graco Quattro Tour Duo Stroller won't fold up
I called customer service at Graco and explained the problem, asked for a fix.
The rep said the part is not replaceable and told me to send the stroller back to them for 'evaluation and/or replacement'. They will pay to FedEx it back to them this week.
So that is where it stands.
Thank you very much for your site and offering a chance to put the problem out there.
SOURCE: fold stroller
Not sure how different this one is to ours but we have an older Dreamer Design double stroller and down by the front wheel there are two black plastic clips that you pull upwards while at the same time pushing two small depressable "buttons" that are in line with the main bars coming down towards the front wheel... once that's done you lift and push backwards at the same time, the whole stroller frame will move backwards (oh brake has to be on) and then once those main bars are free you can pull the frame towards you and then double it over back on itself...the rear wheels pull out by pushing the centre button and pulling on the wheel and they you're able to put it just about anywhere...hope that helps...Rob
SOURCE: How to fold the Graco Stroller 6001BCL1
Take the carrier off by raising the handle and then lifting the handle with one hand as you pull the red handle on the back of the carrier with the other hand. Set the carrier aside and stand behind the stroller. There should be 2 matching plastic 'things' on either side of the stroller, just under the rubber handle. Put your thumbs on the rubber handle and your first 2 fingers on those plastic pieces. Pull those plastic pieces up with your 2 fingers and the stroller will collapse. I hope this helps!
SOURCE: Stroller stuck and can't be folded
I had the same problem with mine. What I had to do was lift the Adjuster for the backrest while doing that pull the back rest all the way down ( like if baby was laying straight not at a angle) and then pull the two hand hooks and then fold down.
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