Hello..... try to remove the scanner driver located at ad and remove program.....how to do this?
go to start din control panel and click the words( ad and remove program) click it and you can see the other window appear name currently install files look bellow the currently install files and you can see the scanner driver high light it and click uninstall..restart you pc to take effect..and install it again...after all if no changes
reformat your pc using os/operating system cd.. and install the scanner driver again.. thank you hope i cant help you... have a good day!!!!!!!!!!!
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