Reset the printer by following steps
1. Unplug the power cable from printer when the printer is powered on and wait for 20 seconds.
2. Then, press and hold # and 6 while plugging in the power cord.
Continue holding until it displays Semi Full Reset message in the front panel of the All-in-One.
Sounds like a hardware fault.
If shutting it down as it asks does not work, it may be worth speaking to the manufacturer if it is still under warranty?
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It worked. Thanks.
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