Hi chillango1,
It is required to edit the registry files to fix this issue. Editing the registry incorrectly may cause series software issues in the Computer. Hence, please backup the registry before proceeding for editing.
To backup the registry, please open the run window and type regedit. Then in the Registry Editor window, please click File and click Export. Please select a location to save the file.
After saving the file, please proceed to edit registry.
Please click the "+" symbol next to HKEY_LOCAL_MACHINE, System, CurrentControlSet, Control, Class and click on the {4D36E965-E325-11CE-BFC1-08002BE10318}.
Then you can view the UpperFilters and LowerFilters values on the right pane of the Registry Editor window. Please right click on UpperFilters and select Delete, then select LowerFilters and select Delete.
After that close the Registry Editor window and restart the Computer.
This should fix it.
Good Luck
Please post back if you require further assistance.
Thanks for using FixYa.
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Follow this article to fix the
issue..
http://www.windowsguru.org/solutions.html
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