Hi, i guess your mp3 player is malfunction. Might have been affected by Virus. You can reset it
How to reset mp3 player
How to reset mp3 player
SanDisk Sansa MP3 Players are portable devices that play music, video and share pictures. These particular MP3 players are popular options due to their use of MicroSD cards, which offer constant memory expansion by simply rotating the use of various SanDisk memory cards. As with many portable music devices, however, these players occasionally "freezes up" and needs to be reset to resume normal operation. This is a simple process that can be completed with minimal effort.
Slide the power button on your SanDisk Sansa MP3 player up.
Hold the power button on your Sansa in the up position for about 15 seconds. This action serves as a powering down of the Sansa device.
Wait for your Sansa MP3 player to restart and let go of the power button. Actions taken during your last operation since powering down normally have been deleted and your player is now reset.
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