SOURCE: Microsoft Retail managment system
You need to have the correct keys loaded into the pinpad. If you got the pinpad from some place other than from your processor, you are out of luck. They will only load the keys when the pinpad is physically in their possession.
SOURCE: plugged new pinpad 1000se into
The terminal has a setting to tell it whether to use the external or internal pinpad. Yours is still set for internal. Call your merchant services provider and they will change the pinpad setting so that you can use the external PP100SE.
SOURCE: VeriFone Pinpad 1000se - it has "Tampered Device -
if the intrenal battery is bad you will also get a tamper error, battery needs to be replaced and reload or inject encryption.
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