SOURCE: Dyson vacuum cleaner-brush bar is frozen
Hi
If your Dyson has a brush protection design - i.e. roller bar on the top of the hood on the left hand side then the DYson can't be repaired by you- serviceman or professional care can replace it.
However if the Dyson doesn't have the roller bar on top of the hood, flip the machine over so that the beater brush is facing upwards, locate three/four screw heads that can be undone with a coin and remove the sole plate assembly. This should give you a clean view of the brush bar, drive belt and dirt channel. Ensure everything is clean espcially if the brush bar has lots of hair or threads tightly corded around. Then locate the drive belt and check to see if it has snapped. Grasp the beater bar gently upwards and the belt and brush can then be removed. Fit a new belt on carefully and check the tension as it will be tight.
SOURCE: How to replace a belt
Hi here is a video on how to do this.........
http://www.videojug.com/film/how-to-replace-the-belt-on-a-dyson-dc04
SOURCE: dyson dc04 wont pick up,motor working,replaced
You need to go through a process of elimination. You are better doing that here: Dyson advice forums
Official advice and support for Dyson technology
SOURCE: dc04 absolute brush bar wont turn
Hi Tracy,
I'm sorry to hear you're having difficulties with your DC04 Absolute. If the brushbar won't turn, I'd encourage you to give us a call so we can run through some troubleshooting over the phone with you, and provide further assistance. You can call us free on 0800 298 0298 - our Helpline is available from 7am until 10pm, 7 days a week.
We'll look forward to hearing from you.
Best wishes,
Jack
Dyson Online Customer Support
http://www.dyson.co.uk/support
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