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Expert
111 Answers
- Posted on Jul 28, 2011
Re: How do I scan when I get the message "no scan...
You can scan from the solution center on the computer provided that the software was already
- look for the hp solution center icon on the main desktop screen.
- double-left click to open it
- If it's properly installed ,you should be able to see scan menu (scan document,scan picture,home,settings,etc.)
- scanning from solution center is an alternative way of scanning other than scanning to computer
- start scanning from the computer using solution center software to unveil its features.
- for scan to PC: if your receiving no scan options error ,update the settings from solution center
- click HOME on solution center
- click scan settings
- depending on your software version click the option available to you
- scan to setup
- front panel button settings
- front panel scan button settings
- transfer all files from the left hand-side over to the right-hand side by clicking on one item then by clicking on add until all get transferred.
- click update device
- try scanning from printer
if issue persists i suggest you download and install scan diagnostic utility to fix scan issues.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&jumpid=ex_r4155/hho/ipg/ccdoc/scan_diag/&lang=en&softwareitem=oj-90927-2
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