Was there another solution?

I just blew half my afternoon, and have had to change the user name on my Palm (this is more painful than it sounds because many settings and favorites are lost in the process) by calling PalmOne tech support because of Hotsync errors. Their solution, of the slash-and-burn variety, not only trashed my user name but broke Verizon Wireless Sync, which they refused to help fix. I observed errors of the form: OLERR:05-0001 OLERR:0D-0004 OLERR:0D-0001 - Not Synchronized Outlook Calendar synchronization failed OLERR:15-0002 OLERR:06-0001 Outlook Contacts The attempt to open the database failed. OLERR:02-0001 OLERR:0D-0004 OLERR:0D-0001 - Not Synchronized Outlook Contacts synchronization failed OLERR:15-0002 OLERR:01-0001 Outlook Tasks The attempt to open the database failed. OLERR:10-0001 OLERR:0D-0004 OLERR:0D-0001 - Not Synchronized Outlook Tasks synchronization failed OLERR:15-0002 OLERR:0F-0001 whenever I did a hotsync, after moving from a Treo 600 to a Treo 650, despite having uninstalled the old software and starting fresh with the disk that accompanied the new Treo. Instead of Palm phone support's advice, which involved a hard reset, creating a new user, trashing all my Favorites and my user name, and spending the next hour on the phone with Verizon getting Wireless Sync working again, could I have diagnosted this some how? The Verizon data support folks, (who can speak coherent English and have some actual debugging skills), suggested that I might have tried something called Windows Conduit Updater. Does that work with the Treo 650? If it does I'd consider trying now to see if I can salvage my old User.