Upon start up , I get a blinking red light instead of a steady green on the power button and doesn't scan at all??
There are a few reasons this might happen. 1) Check if the transport lock is in the locked position. Unlock the unit if it is locked.
2) An error occurred. Try restarting the computer, unplug the scanner, wait 10 seconds and reconnect the scanner. (This fixes issues where the software isn't running/fully loaded or the connection isn't solid).
Try a new USB cable and a different port. If you have a USB hub in the middle, try a direct connection. (Bi-directional communication is needed and this may show as an error if it is lost.)
3) Try unplugging the scanner from power and plugging it back in.
4) Try unplugging the optional accessories. If they fail, the unit may indicate a failure.
5) The lamp may need to be replaced.
6) Something else may have failed. Consider if it is worth having the unit serviced.
I hope one of these ideas helps.
Cindy Wells
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